The format may be too big or too small. The size of the photo must be between 500Mb and 3Mb
No, the photo must be uploaded at the time of your purchase
Yes, but for that you must contact the tourist office who will be able under certain conditions to modify the dates for you.
Conditions : The activation date of the pass must not be exceeded or D-7 if pre-sale
Yes if your ski pass number starts with 1614..................
Yes if your ski pass number starts with 1614.................
No, the technology does not allow it
Don't panic : come to the Tourist Office, the old pass will be deactivated and we will activate a duplicate of your pass for a fee of 10€.
Not necessarily, if your child is under 5 years old, he or she can access most of the Pass offer for free.
You must go to the website " passexperience.laclusaz.com ", choose the duration, the date of the first day of use and the number of passes, then enter your name, first name, date of birth and upload a recent photo of the pass user.
When purchasing, you have the possibility to load a magnetic card (La Clusaz ski pass or skidata support starting with 1614................. ) already in your possession. Or you can validate your order and pick up your magnetic cards at your arrival either at the tourist office, the sports club or at the bus station.
Once you have your magnetic cards, go to your customer area on the website "passexperience.laclusaz.com". Enter the numbers on the back of the card for each user. Or scan the Qr-code
You must pick up magnetic cards either at your accommodation partner, or at the tourist office reception, or at the sports club reception or at the bus station.
Once you have your cards, go to your customer area on the website "passexperience.laclusaz.com". Enter the numbers on the back of the card for each user. Or scan the Qr-code
Be careful, the promo code only works if you buy your pass 7 days before its use
Example : to start the activities with the Experience Pass on Sunday July 10th - In this case you must validate your purchase before Saturday July 2nd at 11:59 pm
It is possible to extend the duration of the pass but the presale rate is no longer applicable. The price per additional day is 20,00€ per day
You can get discounted rates with all the partner accommodation providers visible on our website www.laclusaz.com
No, payment is only possible by credit card
Only in case of COVID
No, the payment must be made in full