FAQ

General questions

I can't upload my photo, what should I do?

The format may be too big or too small. The size of the photo must be between 500Mb and 3Mb

Is it possible to add the photo later, after purchase ?

No, the photo must be uploaded at the time of your purchase

I made a mistake in the dates when I purchased, is it possible to change them (or change the duration) after purchase ?

Yes, but for that you must contact the tourist office who will be able under certain conditions to modify the dates for you.

Conditions : The activation date of the pass must not be exceeded or D-7 if pre-sale

I have a ski pass holder, can I load an experience pass on it ?

Yes if your ski pass number starts with 1614..................

Can I reload hands-free cards from other resorts ?

Yes if your ski pass number starts with 1614.................

Is it possible to take a pass on non-consecutive days ?

No, the technology does not allow it

What do I do if I lose my card ?

Don't panic : come to the Tourist Office, the old pass will be deactivated and we will activate a duplicate of your pass for a fee of 10€.

My child is less than 5 years old, do I have to buy him a pass?

Not necessarily, if your child is under 5 years old, he or she can access most of the Pass offer for free.

I haven't booked a rental with a partner accommodation provider, what should I do ?

You must go to the website " passexperience.laclusaz.com ", choose the duration, the date of the first day of use and the number of passes, then enter your name, first name, date of birth and upload a recent photo of the pass user.

When purchasing, you have the possibility to load a magnetic card (La Clusaz ski pass or skidata support starting with 1614................. ) already in your possession. Or you can validate your order and pick up your magnetic cards at your arrival either at the tourist office, the sports club or at the bus station.

Once you have your magnetic cards, go to your customer area on the website "passexperience.laclusaz.com". Enter the numbers on the back of the card for each user. Or scan the Qr-code

I just bought my pass online, how do I proceed to collect and activate my pass ?

You must pick up magnetic cards either at your accommodation partner, or at the tourist office reception, or at the sports club reception or at the bus station.

Once you have your cards, go to your customer area on the website "passexperience.laclusaz.com". Enter the numbers on the back of the card for each user. Or scan the Qr-code

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What if my promo code doesn't work ?

Be careful, the promo code only works if you buy your pass 7 days before its use

Example : to start the activities with the Experience Pass on Sunday July 10th - In this case you must validate your purchase before Saturday July 2nd at 11:59 pm